Accessibility statement

White Crystal Properties Ltd wants everyone to be able to use this website. We aim to meet level AA of the Web Content Accessibility Guidelines (WCAG) version 2.2.

What we have done

• The site works with a keyboard and shows where the focus is.
• Pages use headings, landmarks and labels so that screen readers can follow them.
• Text has enough contrast against its background, and you can zoom the page to 200% without losing content.
• Animations are small, and they switch off if your device asks for reduced motion. There is also a "Reduce motion" switch in the footer.
• Photos have text descriptions. Sellers write the descriptions for listing photos, so some are brief.
• Forms tell you what is wrong in words, next to the field.

How we checked

We tested the main pages with Lighthouse and by hand with a keyboard, at phone, tablet and desktop widths. Last review: 9 November 2026. Lighthouse accessibility scores for the pages we checked were 97 to 100 out of 100. An automatic score does not prove a page is accessible, so we have also listed what we know about below.

Known problems

• Contrast on the Sell page. One piece of text on the Sell page is slightly below the contrast we want. We are fixing it.
• Listing photos. Photos uploaded by sellers may have short or generic descriptions. We ask sellers to describe each photo, but we do not check every one.
• Maps. The map on the search page and on listings is hard to use without a mouse. The same information is available as a list and as text on each listing.
• Video. Seller videos may not have captions or a transcript.
• Small screens. On very small phones (about 320 pixels wide) the photo step of the listing form can scroll sideways. We are working on it.
• Not yet tested with every assistive technology. We will test with screen readers such as VoiceOver and NVDA and update this statement as we do.

Ask for another format

If you cannot use part of the website, or you want information in another format such as large print or audio, email info@whitecrystalproperties.com or phone +44 7366 699975. Tell us what the problem is and how you would like to receive the information. We will reply within 5 working days.

If you are not happy with our reply

Tell us first. If you are still not satisfied, you can contact the Equality Advisory and Support Service (EASS). In Northern Ireland, you can contact the Equality Commission for Northern Ireland.