Website terms of use

1. Who we are

This website is run by White Crystal Properties Ltd, company number 12779648, whose registered office is 78 Cowbridge Road West, Cardiff, Wales, CF5 5BT. We trade as White Crystal Properties. You can reach us at info@whitecrystalproperties.com or on +44 7366 699975. In these terms, "we", "us" and "our" mean White Crystal Properties Ltd.

By using the website you agree to these terms. If you do not agree, please do not use it.

2. What the website does

White Crystal Properties is a website where sellers, agents and builders list commercial property and apartments, and buyers and tenants look at them and send enquiries. Convenience stores, off-licences and petrol stations are our main focus.

3. Accounts and eligibility

You must be at least 18 to create an account or send an enquiry. Give us accurate details and keep your password safe. You are responsible for what happens under your account. Tell us at once if you think someone else has used it.

You may have a buyer account or a seller, agent or builder account. If you start as a buyer you can later switch to a seller, agent or builder account from your dashboard.

4. Rules for listings

If you list a property you confirm that:

• you own it, or you have the right to sell or let it, or you have the owner's written permission;
• everything in the listing is accurate and not misleading, including the price, size, tenure, trading figures and photos;
• the photos show the property being advertised and have not been edited to change what it looks like;
• you have only one live listing for each property;
• you have the right to use the photos, video and text you upload.

You must not post anything unlawful, discriminatory, defamatory or fraudulent, anything that infringes someone else's rights, or any listing for something that is not a property or a business for sale or to let.

We may remove or refuse a listing, ask you to change it, or suspend an account if we think these rules have been broken, if the listing is inaccurate or if we are required to by law. Where we can, we will tell you why.

5. Seller verification and the Verified badge

Sellers can ask us to verify their account. We check photo ID and proof of address, and, for a business, company registration or an agent licence. If we are satisfied, the account shows a Verified seller badge.

The badge means we have checked who the seller is and, for a business, that it exists. It does not mean that we have inspected the property, checked the price, turnover, profit, lease or any other figure in a listing, or that the sale will complete. It is not a guarantee, a valuation or advice.

We aim to check verification documents within three working days. We keep the documents you send in private storage that only authorised staff can open. See our privacy notice.

6. Your content

You keep the rights in the photos, video and text you upload. You give us a free, non-exclusive licence to store, display, resize and promote them on the website and in our own marketing for that listing, for as long as the listing is live and for a reasonable time afterwards while it is archived. You promise you are entitled to give us that licence.

7. Information for buyers

Listings are written by sellers and agents. We do not independently check them. Financial figures such as turnover, gross profit, rent and running costs are supplied by the seller and may be wrong or out of date.

Before you buy or rent a business or property you should do your own checks and take professional advice from a solicitor, an accountant and, where relevant, a surveyor. Nothing on the website is an offer that you can accept, and no price shown is binding on anyone. A sale or letting only exists once the parties have signed a written contract or lease.

8. Fees

Using the website to browse, save properties and send enquiries is free. If a property you list sells or lets, you pay us a commission when the deal closes. We do not publish our rates: we give you the exact figures in writing before you submit a listing, and you must read and agree to them then. The general rules are in our commission terms. To ask about our rates, email info@whitecrystalproperties.com.

9. Our intellectual property

The website, its design, the White Crystal name and logo and all content we create belong to us or our licensors. You may view and print pages for your own use. You must not copy, scrape or resell the content, or use it to build a competing listings service, without our written permission.

10. Acceptable use

Do not interfere with the website or the people using it. In particular, do not try to get into accounts or systems that are not yours, send automated requests at a rate that affects other users, scrape the site, send spam or unsolicited marketing through enquiry forms, or introduce viruses or other harmful code.

11. Availability and changes

We aim to keep the website running but we cannot promise it will always be available or error-free. We may change, pause or withdraw any part of it. We will try to give notice of significant changes that affect your account.

12. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude.

Subject to that, we are not liable for loss that was not a reasonably foreseeable result of our breach, for business losses such as lost profit or lost opportunities, or for the accuracy of listings or the conduct of other users, because we do not control them. Our total liability to you for anything connected with the website is limited to the fees you paid us in the 12 months before the claim, or £1,000 if you paid us nothing in that time.

If you are a consumer, these terms do not affect your statutory rights.

13. Links to other sites

The website may link to other sites, such as maps, social media and WhatsApp. We do not control them and are not responsible for them.

14. Suspension and ending

You can close your account at any time by asking us from your dashboard. We may suspend or close your account if you break these terms, if we are asked to by a regulator or the police, or if we reasonably think your account is being used for fraud. Sections that are meant to continue, such as those about content, liability and governing law, continue after your account ends.

15. Complaints

If you are unhappy with us, tell us. Our complaints procedure explains how.

16. Governing law

17. Changes to these terms

We may change these terms. The date and version at the top of the page show the current wording. If a change is significant we will tell registered users by email or on their next sign-in. If you carry on using the website after a change, you accept the new terms.

18. Contact

White Crystal Properties Ltd, 78 Cowbridge Road West, Cardiff, Wales, CF5 5BT. Email info@whitecrystalproperties.com. Phone +44 7366 699975.