Commission terms

1. What these terms cover

These terms apply when you list a property on White Crystal Properties. By accepting them when you submit a listing, you agree to pay us a commission if the property sells or lets as set out below. Listing the property, searching and sending enquiries do not cost anything. You pay only if the property is sold or let.

We do not publish our rates on this page. Before you submit a listing we show you the exact figures in writing and you accept them on the listing form. The figures you accepted, version PLACEHOLDER: version, are the ones that apply to that listing. If we change our fees later, the version you accepted stays the one that applies. To ask for our current rates, email info@whitecrystalproperties.com.

2. The commission

The commission is a percentage of the final price if the property sells, and a fee based on the rent if it lets. The exact rates, any minimum and any VAT are in the figures you accept on the listing form.

The commission is worked out on the final price or rent you declare to us.

3. When it is due

The commission is taken when the deal closes: on completion of a sale, or when the tenancy begins. We send you an invoice and you pay it by the due date shown on it, by bank transfer to the account on the invoice.

4. What counts as sold or let

The property counts as sold when contracts are exchanged, or, where there is no exchange, when the sale completes. It counts as let when a tenancy or lease agreement is signed. If you are not sure whether a particular arrangement counts, email us before you rely on it.

5. If you sell or let through another route

The commission is due on any sale or let of the property during the protection period, whoever finds the buyer or tenant, including if you sell to someone who found you elsewhere. The protection period is stated in the figures you accept on the listing form and runs from the day you list the property.

If someone who enquired about the property through our website later buys or leases it, directly or through a company they control, the commission applies.

6. Telling us about a sale or let

When the property sells or lets, or you take it off the market, tell us using the sale and let form in your dashboard. You must say who found the buyer or tenant and give the date and the final price or rent. If the property has had enquiries and disappears from the site without a declaration, we will email to ask whether it sold or let. We may ask for evidence, such as a completion statement or tenancy agreement. You must not give us false or incomplete information.

7. Disputes about a commission

If you disagree with a commission, tell us in writing and give your reasons as soon as you can. We will review the evidence, including the enquiries made through the site, and reply in writing.

8. Late payment

If an invoice is not paid by its due date, we will contact you. If you have a question about an invoice or you cannot pay on time, email info@whitecrystalproperties.com before the due date.

9. Changes and your agreement

We keep a record of the version you accepted, the date and a copy of the text. We can change the fees for new listings by publishing a new version. A change never applies to a listing you have already agreed terms for. These terms sit alongside our website terms.

10. Contact

Questions about fees, an invoice, or anything in these terms: info@whitecrystalproperties.com. If you need to know more about a point that is not covered here, email us and we will answer in writing.